Revolutionise Guest Services with Our AI-Powered Agents
Deliver personalized assistance, streamline guest interactions, and elevate satisfaction with our AI-driven service agent, designed to make every guest feel special.

24/7 Support
Effortless Integration
Personalised Services
Rapid Deployment
Risk-Free Model
Seamless Engagement
Streamline guest interactions with comprehensive assistance for services, personalized recommendations, automated check-ins/outs, and integrated feedback and loyalty programs for a seamless and tailored stay.
Effortlessly integrates with PMS and third-party services, offering multi-channel accessibility and automated notifications for seamless guest communication and efficient operations.
Adheres to GDPR and CCPA for secure guest data handling, with end-to-end encryption, audit-ready logs, and PCI DSS compliance to ensure privacy, security, and regulatory adherence.
Streamline guest interactions with comprehensive assistance for services, personalized recommendations, automated check-ins/outs, and integrated feedback and loyalty programs for a seamless and tailored stay.
Effortlessly integrates with PMS and third-party services, offering multi-channel accessibility and automated notifications for seamless guest communication and efficient operations.
Adheres to GDPR and CCPA for secure guest data handling, with end-to-end encryption, audit-ready logs, and PCI DSS compliance to ensure privacy, security, and regulatory adherence.
Explore Shift AI Agents for Hospitality
Shift AI’s Guest Experience & Service Agent enhances every interaction, providing guests with instant support, personalised service, and seamless communication throughout their stay.
Guest Experience & Service

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Guest Experience & Service Agent
Our agent enhances guest experiences by handling room service, housekeeping, and activity bookings while providing personalized recommendations. It ensures real-time issue resolution for seamless service and satisfaction.
What tours, or local experiences do you recommend today?
Can I check out later than my scheduled time?
How can I redeem my loyalty points for upgrades or discounts?
Can you help me book a taxi to the airport?


+many more

Unlock Powerful Workflows with the Leading Integrations
Unlock the power of innovation and drive success with tailored strategies designed for your growth.
Trusted by Innovators
Unlock the power of innovation and drive success with tailored strategies designed for your growth.
Frequently Asked Questions

It’s an AI-powered virtual assistant that helps hotels and resorts deliver 24/7 guest support—handling inquiries, service requests, and personalised recommendations.

Guests receive instant answers to questions, quick fulfilment of service requests (like room service, housekeeping, spa bookings), and tailored suggestions for dining, activities, or upgrades.

Yes. Guests can interact with the agent via phone, SMS, WhatsApp, in-app chat, website, or even smart devices in their room.

It can assist with check-in/check-out, room service orders, housekeeping requests, spa or dining reservations, concierge inquiries, transport arrangements, and more.

Absolutely. Shift AI integrates with leading PMS, service management, and communication platforms to update requests in real time.

Yes. By learning from guest profiles and preferences, it can recommend activities, upgrades, or offers—making stays more enjoyable and increasing revenue opportunities.

All conversations and data are encrypted and compliant with hospitality regulations (e.g., GDPR), ensuring guest privacy and trust.

Most properties can go live in 1–2 weeks. Our team handles integrations and configuration so minimal technical expertise is required.

We offer training, monitoring, and continuous optimisation so the agent stays aligned with your brand standards and evolving guest expectations.