Query to Review

Your customers, handled.

Every call, chat, text and email answered, sorted and followed through, from the first question to the five-star review.

Book your free AI strategy sprintSee how it works
Free setupLive in two weeksOur AI always says it's AI
How it works

One front door. Nothing slips through.

  1. 01
    Every query answered.Our AI agents pick up every call and chat, day and night, and capture texts, emails and forms.
  2. 02
    Sorted for you.Shift AI works out what each query is and sends it to the right place.
  3. 03
    Followed through.Enquiries move to won or lost, requests to resolved, and every won job gets a review request.
Query to ReviewEvery query comes in through one front door. Shift AI sorts it. Sales enquiries go to Pipeline, then Won, then a review is asked for. Support requests go to Support, then Resolved, then the customer rates it.
The problem

You don't lose customers because of your work. You lose them in the gaps around it.

9:14am

Busy with a customer

The phone rings mid-conversation. They don't leave a message. They call the next business on the list.

With ShiftAnswered straight away and sorted as a new enquiry.
12:30pm

The inbox pile-up

A web enquiry lands between calls. By the time anyone replies, it's tomorrow and they've moved on.

With ShiftReplied to in the moment and lined up in Pipeline.
3:45pm

The quote that went quiet

It went out last week. Nobody followed up, and nobody's sure whose job it was.

With ShiftFollowed up until there's a decision. Won or lost, never forgotten.
7:50pm

After hours

Something's gone wrong and it can't wait. The request lands on a personal phone, or nowhere at all.

With ShiftFlagged as urgent and tracked through to resolved.
Next week

The job that went well

The customer was thrilled. Nobody asked for a review, so the next customer never hears about it.

With ShiftA review request goes out a few days later. Every time.
Your mix

You choose who handles each part.

Run

Our AI agents

Voice and chat AI agents that answer, sort and follow up, reviewed and improved every month.

Shift AI
Scale

A Shift specialist

A trained person on your account, managed by us, from two hours a day.

Managed by Shift
Your team

Your own staff

Your people, working in the same app, stepping in whenever they want.

Your business

Try a mix

We'll recommend one. It's always your call.

Answering every queryCalls, chats, texts, emails and forms
Following up enquiriesPipeline, through to won or lost
Handling requestsSupport, through to resolved
Asking for reviewsEvery won job, a few days later

Who it's for

Built for businesses that live on the phone.

If your customers call, chat, text or email, and someone needs to follow up, Shift is built for you. Most businesses fit one of these three.

You look after tenants, owners and properties

Property management

For example: property managers, strata and real estate agencies.

Every tenant call answered. Every repair tracked to done.

See how it works for you You quote, do the job and stand behind it

Trades and home services

For example: solar and energy, air conditioning, plumbing and electrical, security, pool and spa, cleaning.

Every enquiry followed up. Every callback tracked.

See how it works for you You look after people

Health, care and wellness

For example: NDIS providers, home care, allied health, clinics, wellness centres, pilates and yoga studios.

Every enquiry answered. Every person looked after carefully.

See how it works for you

Not in these three? See how Shift works for other businesses, or book a free strategy sprint and we'll tell you honestly.

The Shift AI app

See everything, in one place.

Every query, enquiry and request, live. Listen to calls, read chats and step in whenever you like.

Every query, liveEnquiries and requests the moment they land.
Listen and readEvery call recorded, every chat saved.
Your rulesTell the AI Brain what's urgent for you.
A monthly scorecardWhat happened, what we changed, what's next.
Diat Khan, founder of Shift AI
Diat KhanFounder, Shift AI and Remote Office Group
Built for our own businesses first
“I've never built something I didn't need first.”

Every part of Shift was built and tested on our own businesses before we offered it to anyone else. In 2026, we built voice AI agents that answer calls for businesses like yours. In 2027, we're building everything around them.

The Go-Live Promise

We build your agent for free.

No setup fee. No software to learn. No staff to manage. Live in two weeks, and you pay once it's live and working.

Not live by the date we agree? Your first month is free.We set the go-live date together, before we start.
Book your free AI strategy sprint
  1. Your AI agent, built for your businessVoice and chat, trained on your services, prices and policies.Free setup, valued from $2,500 + GST
  2. The Shift AI appQueries, Pipeline, Support and Reviews, with unlimited users.
  3. Every query sorted for youSales enquiry, support request or other, lined up in the right place.
  4. Chat and voice on your websiteOne line of code. Your team can step into any chat live.
  5. AI Brain, set up with your rulesWhat a good enquiry looks like, and what counts as urgent.
  6. Review requests from day oneEvery won job gets asked, automatically.
  7. A monthly scorecard and review callWhat happened, what we changed and what's next.
  8. Your own phone numberShown in the app, ready for your marketing.
Calls are never cut off. You'll always get a heads-up first.
Trust

Honest by design.

Our AI says it's AIEvery caller and chatter is told, every time.
Hosted in Australia and the USYour dashboard data is hosted in Australia and the US, and kept separate from every other client's.
Every action recordedBy our AI, our team or yours. Nothing happens off the record.
Part of Remote Office GroupAlongside Remote Office and Signytics.
Works withGoogle SheetsGoogle CalendarCal.comMicrosoft CalendarAppFolioCoreplusHubSpotActiveCampaignand many more
Free AI strategy sprint

Let's get your customers handled.

In 30 minutes, we'll look at how your customers reach you today, show you where they slip through, and map the right mix for your business. Then we look after the rest.

Book your free AI strategy sprint
Free setupLive in two weeksPay once it's live and working