After-hours repairs
Urgent repair calls land on a property manager's personal phone at 9pm, or nowhere at all.
With ShiftAnswered, flagged urgent and sent to whoever is on call.
Property management
Every tenant call answered. Every repair tracked to done.
For property managers, strata and real estate agencies. Our AI agents answer tenants, owners and applicants around the clock, and every request is followed through.
Where customers slip through
The gaps you know too well.
Stretched teams
Property managers juggle inspections, calls and inboxes, and the phone never stops.
With ShiftRoutine questions answered, so your team can work the portfolio.
Owners waiting on replies
Landlords wait days to hear back, and start looking at other agencies.
With ShiftEvery owner enquiry tracked, with a response target.
Enquiries going cold
Rental and new-landlord enquiries sit until someone has a spare minute.
With ShiftFollowed up to an inspection, an application or a signed agreement.
How Shift helps01 02 03 04
Query to Review, built for you.
Queries
Tenants, owners and applicants answered around the clock, and urgent repairs flagged straight away.
Water leak, Unit 4 · Urgent · on-call notifiedPipeline
Leasing enquiries through to a signed lease, and new landlords through to a signed management agreement.
Enquiry → Inspection → Application → Lease signedSupport
Every maintenance request becomes a tracked request, with a satisfaction rating when it's resolved.
Dishwasher not draining · Resolved · rated 5Reviews
A review request after every lease is signed and every new landlord comes on board.
Lease signed · Review askedWorks with your software
AppFolio
Google Calendar
Microsoft Calendar
HubSpot
Google Sheetsand many more
“We already use our property management software.”
Keep it. Your property software stays the record. Shift handles the conversations around it and tracks every one to done.
AppFolioGoogle CalendarMicrosoft CalendarHubSpotGoogle Sheetsand many moreOur recommended mixYou can change it any time
- Answering every queryOur AI
- Following up enquiriesSpecialist
- Handling requestsYour team
- Asking for reviewsOur AI
Our AI answers every query around the clock and flags urgent repairs. A Scale specialist follows up leasing and landlord enquiries, and your property managers handle the maintenance. Reviews run automatically.
Not live by the date we agree? Your first month is free.We set the go-live date together, before we start.
Questions
You might be wondering.
Can it handle after-hours emergencies?
Yes. Real emergencies like flooding, gas or fire are always urgent, and you set your own rules for what else counts. Urgent requests go straight to whoever is on call.
Will tenants know they're talking to AI?
Yes, always. Our AI agents say they're AI at the start of every call and chat.
What about routine questions?
Questions like "when is my rent due?" or "how do I report a repair?" are answered straight away, using the policies you give us.
Can my property managers step in?
Any time. They can join any chat live, take transferred calls and work every request in the same app, with no per-user fees.
Free AI strategy sprint
Let's get your customers handled.
In 30 minutes, we'll look at how your customers reach you today, show you where they slip through, and map the right mix for your business. Then we look after the rest.
Free setupLive in two weeksPay once it's live and working