Families waiting on a call back
A parent calls about services while your team is with clients. By the time someone calls back, they've found another provider.
With ShiftAnswered warmly, details captured and followed up.
Health, care and wellness
Every enquiry answered. Every person looked after carefully.
Our AI agents answer every enquiry warmly, day and night. Your team steps in whenever it matters.
Where customers slip through
The gaps you know too well.
Changes and cancellations
Reschedules, cancellations and class changes pile up across phones, texts and inboxes.
With ShiftEvery change logged and handled, so schedules stay right.
Enquiries that wait
Referrals from support coordinators and trial-class enquiries sit in an inbox for days.
With ShiftEvery one followed through to a first appointment or class.
After hours
Messages come in at night and on weekends, with nobody there to answer.
With ShiftAnswered, and anything urgent goes straight to your team.
How Shift helps01 02 03 04
Query to Review, built for you.
Queries
Clients, participants, families and support coordinators answered day and night, in a warm and patient voice.
New enquiry from a family · Details capturedPipeline
Enquiries, referrals and trial bookings followed through to a first appointment or class.
Enquiry → Intake or trial → First sessionSupport
Reschedules, cancellations, membership questions and complaints tracked to resolved.
Move Thursday's appointment · RebookedReviews
Optional review requests, only where they suit your service and the rules you work under.
Your choice, switched on or offWhoever you look after
Built around the people you care for.
NDIS providersParticipant and coordinator enquiries, answered and tracked.
Home careEvery family call answered, every visit change logged.
Allied healthNew client enquiries followed through to a first appointment.
ClinicsBookings, reschedules and questions, handled day and night.
Wellness centresEvery enquiry answered, even when you're with a client.
Pilates and yoga studiosTrial classes booked, class and membership changes handled.
Careful by design
Warm, honest and careful.
Always says it's AIEvery client, participant and family member is told up front.
Your team, whenever you wantYour team can take over any call or chat, at any time, from the same app.
Your rules for what's urgentYou decide what goes straight to a person, in the AI Brain.
Logged and hosted securelyEvery action is logged, and your dashboard data is hosted in Australia and the US. Calls and chats are processed by our voice and chat providers.
Works with your software
Coreplus
Cal.com
Google Calendar
Microsoft Calendar
HubSpotand many more
“We already use our practice or booking software.”
Keep it. Your software stays the record. Shift handles the conversations around it, and your team stays in control.
CoreplusCal.comGoogle CalendarMicrosoft CalendarHubSpotand many moreOur recommended mixYou can change it any time
- Answering every queryOur AI
- Following up enquiriesYour team
- Handling requestsYour team
- Asking for reviewsOur AI
Our AI answers every enquiry and captures the details. Your team follows up and handles changes. Review requests are optional and up to you.
Not live by the date we agree? Your first month is free.We set the go-live date together, before we start.
Questions
You might be wondering.
Will clients and families know it's AI?
Yes, always. Our AI agents say they're AI at the start of every call and chat.
Can our team take over a conversation?
Yes, any time. Your team can join any chat live and take transferred calls, and you decide in the AI Brain what goes straight to a person.
Does it work for studios and wellness centres?
Yes. Trial-class enquiries, bookings, class changes and membership questions are handled the same way, and your team stays in control.
Does it replace our team?
No. It answers first and captures the details, so your team spends its time with people, not chasing voicemails.
Do we need to change our software?
No. Keep the software you use. Shift connects to tools like Coreplus and your calendar, and handles the conversations around them.
Free AI strategy sprint
Let's get your customers handled.
In 30 minutes, we'll look at how your customers reach you today, show you where they slip through, and map the right mix for your business. Then we look after the rest.
Free setupLive in two weeksPay once it's live and working