Terms of use

About these terms

These terms apply to your use of theshift.ai, which is run by Shift AI (ABN 69 646 305 188), part of Remote Office Group, 17 Gould Road, Herston QLD 4006, Australia. In these terms, "we", "us" and "our" mean Shift AI.

By using our website, you agree to these terms. If you don't agree, please don't use the website.

Our services

These terms cover the website only. Our services are provided under a separate written agreement, which includes our client terms and conditions. Before you sign, we'll give you the agreement, which sets out the services, fees, billing, the minimum term and how either of us can end it.

If anything on this website differs from your signed agreement, your agreement applies.

Information on this website

The information on this website is general. It describes how our services usually work, but it isn't advice for your business and it doesn't form part of any agreement.

Examples, conversations, scorecards and screenshots on this website use test data. They show how the service works, not results any business has achieved or will achieve. Results depend on each business, its customers and how the service is set up.

We work to keep the website accurate and up to date, but things can change, and we may update it at any time.

Prices, quotes and offers

We don't publish prices on this website. Every business receives a written quote. Amounts are in Australian dollars and exclude GST unless the quote says otherwise.

Offers described on this website, such as free setup and the Go-Live Promise, apply to new clients on the terms set out in their quote and agreement. We may change or end an offer at any time, but we'll honour any offer included in a quote you've accepted.

Strategy sprint bookings

A strategy sprint is a free, no-obligation conversation. Booking one doesn't commit you to anything. If you need to change or cancel, use the link in your confirmation or contact us.

Our chat and voice widget

The chat and voice widget on our website is run by an AI agent. It says it's AI, and it can make mistakes, so please check anything important with our team.

Please don't share sensitive information, such as health or financial details, in the widget. The widget isn't an emergency service. In an emergency, call 000.

Conversations may be recorded and saved, as explained in our privacy policy.

Using the website

When you use our website, please don't:

• break the law, or use the website to harm anyone;
• try to get unauthorised access to the website or our systems, or interfere with how they work;
• copy large parts of the website, or collect information from it with automated tools, without our permission; or
• submit anything false, offensive or unlawful through our forms or widget.

Our content and brand

The content on this website, including text, graphics, designs and the Shift AI name and logo, belongs to us or is used with permission. You're welcome to share links to our pages and short quotes with a credit to Shift AI. For anything else, please ask us first.

Other companies' names and logos on this website, such as the tools we connect with, belong to those companies. Showing them doesn't mean they endorse Shift AI.

Other websites

Our website links to other websites and uses tools from other providers, such as our booking calendar. We aren't responsible for their content or how they handle your information. Their own terms and privacy policies apply.

Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

Liability

To the extent the law allows, we aren't liable for any loss or damage that comes from using, or relying on, the general information on this website.

Where the law doesn't allow us to exclude liability but allows us to limit it, our liability for the website is limited to supplying the information again, or paying the cost of having it supplied again.

This section is about the website only. Liability for our services is covered by your service agreement.

Privacy

Our privacy policy explains how we handle personal information, and How we use AI explains how our AI agents work.

Changes to these terms

We may update these terms from time to time. We'll post the new version on this page and change the date at the top. The terms that apply are the ones on this page when you use the website.

Governing law

These terms are governed by the laws of Queensland, Australia. You and we agree to the jurisdiction of the courts of Queensland.

Contact us

Questions about these terms? Email support@theshift.ai or write to us at 17 Gould Road, Herston QLD 4006, Australia.