Busy with a customer
The phone rings mid-conversation. They don't leave a message. They call the next business on the list.
With ShiftAnswered straight away and sorted as a new enquiry.
Other businesses
If customers call, chat, text or email you, Shift is for you.
Not in our three groups? If you answer enquiries, follow up sales, handle requests or ask for reviews, Query to Review works the same way for your business.
Where customers slip through
The gaps you know too well.
The inbox pile-up
Emails, texts and form enquiries land between everything else, and the replies come too late.
With ShiftReplied to in the moment and lined up in the right place.
The quote that went quiet
It went out last week. Nobody followed up, and nobody's sure whose job it was.
With ShiftFollowed up until there's a decision.
After hours
Enquiries and requests come in at night and on weekends, with nobody there to answer.
With ShiftAnswered day and night, and anything urgent goes to your team.
How Shift helps01 02 03 04
Query to Review, built for you.
Queries
Every call, chat, text, email and form answered or captured, day and night.
New enquiry · Sorted · Lined upPipeline
Sales enquiries followed up through your own stages, to won or lost.
Enquiry → Quote → Followed up → WonSupport
Requests, changes, questions and complaints tracked to resolved.
Change my booking · ResolvedReviews
A review request goes to every won customer, a few days later.
Job won · Review askedWorks with your software
HubSpot
ActiveCampaign
Google Calendar
Microsoft Calendar
Cal.com
Google Sheetsand many more
“We already have a CRM.”
Keep it. Shift handles the customer conversations around it, and connects to tools like HubSpot and your calendar.
HubSpotActiveCampaignGoogle CalendarMicrosoft CalendarCal.comGoogle Sheetsand many moreOur recommended mixYou can change it any time
- Answering every queryOur AI
- Following up enquiriesSpecialist
- Handling requestsYour team
- Asking for reviewsOur AI
Our AI answers every query. A Scale specialist follows up enquiries, and your team handles requests. Review requests go out automatically.
Not live by the date we agree? Your first month is free.We set the go-live date together, before we start.
Questions
You might be wondering.
How do I know if Shift fits my business?
Book a free strategy sprint. In 30 minutes we'll look at how customers reach you today and tell you honestly whether Shift fits.
Is it only for the industries on your site?
No. Those are where we see the most need, but Query to Review works for any business with customers to answer and follow up.
Will my customers know it's AI?
Yes, always. Our AI agents say they're AI at the start of every call and chat.
Can my team step in?
Any time. Your team can join any chat live, take transferred calls and work every enquiry and request in the same app, with no per-user fees.
Free AI strategy sprint
Let's get your customers handled.
In 30 minutes, we'll look at how your customers reach you today, show you where they slip through, and map the right mix for your business. Then we look after the rest.
Free setupLive in two weeksPay once it's live and working