Frequently Asked Questions

Does the Demo include all features?
The live demo highlights core features. For advanced functionality, schedule a personalized walkthrough.
Is this the same assistant that I will get for my Restaurant?
This is a sample version showcasing core capabilities. Your assistant would be customised to your brand voice, business hours, services, and integrations.
How do I get a customized version for my Restaurant?
Click “Book a Demo” or “Talk to Our Team” to schedule a free consultation. We'll show you how we can personalize the assistant for your specific needs.
What are Shift AI Agents for Quick Service Restaurants?
Shift AI Agents for Quick Service Restaurants are AI-powered voice and chat agents designed to handle customer interactions like order taking, menu queries, and call management—without adding pressure on your staff.
How do Shift AI Agents handle incoming calls during peak hours?
Shift AI Agents answer every incoming call instantly, even during rush hours. They take orders, respond to common questions, and ensure no customer is left waiting or hanging up.
Can Shift AI Agents take food orders accurately?
Yes. Shift AI Agents follow structured workflows to capture order details clearly, confirm items with the customer, and reduce the chances of errors before sending the order to your system or staff.
Do Shift AI Agents integrate with POS and ordering systems?
Yes. Shift AI Agents can connect with your POS, online ordering platforms, and CRM systems to ensure orders and customer data flow directly into your existing setup.
What happens when the Shift AI Agent cannot handle a request?
If a request is complex or outside predefined scenarios, the Shift AI Agent smoothly transfers the call to a human staff member with the context already captured.
Can Shift AI Agents handle menu-related questions?
Yes. They can answer questions about menu items, pricing, availability, combos, and special offers—helping customers make faster decisions.
Are Shift AI Agents available after business hours?
Yes. Shift AI Agents can operate 24/7, allowing your restaurant to capture late-night orders, inquiries, and even future bookings without needing staff on standby.
Will customers know they are speaking to an AI Agent?
Shift AI Agents are designed to sound natural and conversational. Depending on your preference, they can introduce themselves as an AI assistant or operate as part of your brand experience.
How do Shift AI Agents improve customer experience in QSRs?
They reduce wait times, ensure every call is answered, provide consistent responses, and help customers place orders quickly—leading to a smoother and faster experience.
How quickly can a Quick Service Restaurant deploy Shift AI Agents?
Most QSRs can get started within a few days, depending on integrations and menu setup. The onboarding process is structured to get you live without disrupting operations.